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About REM Carpet and Tile Cleaning
Founded in 2017 by Robert Quinn, REM Carpet and Tile Cleaning Services, an IICRC Certified Firm, has become an institution in Forney, Texas and the surrounding areas, including the Dallas Metroplex. The company is family-owned — REM stands for Robert, Emma, and Morgan — and built upon traditional American ideals like hard work and good quality.
In an unregulated industry that has no licenses, standards, or mandates, REM stands apart from the rest. The company regularly attends training and development programs that expand its service line and add value for customers, and applies rigorous standards of performance to everybody on the team.
“I don’t believe in doing things half-way,” says Robert. “That’s why, more often than not, you’ll see me out there with my team, getting dirty, directing them, educating them, making sure the job is done right every time. If something’s not clean enough for my family, it’s not clean enough for our customers.”
Proudly Certified, Trained, and Commended
IICRC Certified Firms perform at the highest level of technical expertise when completing complex jobs giving you peace of mind the scope of work is completed right – the first time. Firms can work in both residential and commercial environments, depending on the specific business qualifications. You can verify any IICRC Certified Firm and their qualifications on the IICRC Global Locator, or contact the IICRC with the company name to verify their credentials.
Our certifications mean a great deal to us, but they should mean even more to you. Here’s why:
You’ll be hiring a firm that’s been through hundreds of ours of classroom training, and passed multiple professional exams on the science of cleaning.
By working with a certified firm, you can rest assured that your property will handled properly and the job done correctly.
The training we received instructs the way we approach each and every project. Untrained cleaners just make it up as they go.
Through our training, we’ve become connected with professionals all around the country who can help with even the toughest job.
Your carpet and tiles will be cleaned using manufacturer recommended methods; and that’s why most manufacturers recommend hiring a certified firm.
We learned to use state-of-the-art methods and equipment. This ensures your project is handled in the most efficient way.
Because we follow international industry specification, we have a high standard to meet. And we’re proud to do that for your safety, and the safety of your family/employees/customers.
Certified firms must update their training and attend annual events to learn the newest cleaning and restoration techniques and technologies.
As proud professionals, we make ourselves accountable to our peers, to our certification standards (and review boards), as well as to you, our customer.
There’s more to cleaning that pushing a wetvac. We take our profession very seriously and understand the science behind the methods we employ when cleaning and restoring.
Most people getting into this industry don’t want to invest time in learning or aren’t capitalized well enough to afford the training and certifications that are needed. But the real question is this: can you afford to hire a firm that isn’t certified?
Mission and Values
Our principal goal is to build absolute trust — with our employees, with our partners and vendors, and with our customers.
This principle is so important, we made it the center point of our brand. It defines who we are and what we’re about, it guides how we conduct business, it provides the basis for our policy decisions, and it’s a part of every service we offer and every job we do. We’re not just here to clean carpets and tiles; we’re here to run a clean business.
That’s why we will always:
- Guarantee our work with a 30-day warranty on all jobs.
- Teach customers to maintain clean carpets and tiles so they don’t have to call every few months.
- Provide all-inclusive pricing with no hidden fees or nickel-and-dime additions.
- Continue our education to learn new/better ways to provide clean environments.
- Pursue certifications that aren’t required to be in business.
- Carry sufficient insurance to cover our liabilities and make things right for our customers*
We know our commitment to trustworthiness means we’ll never be the cheap option.
We don’t cut corners, walk away from jobs before they’re really done, or leave customers in a lurch, we have to price appropriately. But because we do the right things, we know you’ll get a return on your investment.
* We’re proud to say that, in all our years in business, we’ve never had to file a claim.
Community
In addition to our professional credentials, we are proud to be a part of local chambers of commerce and networking groups, and we always work to support local small businesses.
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